Waivers – waivers and consents are included when you fill out your intake forms on Therabyte. These forms must be completed before programs start.

Payment – A $100 non-refundable deposit is required to hold your child’s spot in the group. You will be invoiced for the remaining 50% of the fees prior to starting the program. A final invoice will be sent halfway through the program for the final 50% of the fees. Fees are paid via e-transfer.  A receipt will be issued with the payment divided among the individual class dates for submission to private insurance. Payments are due within 30 days of receiving your invoice. We charge $25 for late payments, plus 5% of the invoice for each additional week that payment is delayed. Thank you for paying promptly! 

Missed classes/Cancellations – if a child misses a day for illness or other reason, refunds will not be provided. If a therapy session must be cancelled due to weather or staff illness/emergencies, refunds will be provided for the missed program time. Once the program starts, paid fees will not be refunded in the case of cancellations. 

Inclement weather – sessions may be cancelled or changed to an indoor/outdoor hybrid if temperatures are below -15C (before windchill). Sessions will be cancelled if there are high winds, electrical storms, or extreme driving conditions. Parents will be notified of cancellations by 7:30am via email. We have a nearby indoor space as an emergency location in case we need to go indoors due to unexpected storms or hail. 

Bathrooms – a portable toilet and hand sanitizer will be available. Children should be relatively independent in the bathroom. We can assist where required with outerwear, but kids are responsible for wiping. 

Staffing – all staff have current police information check. The lead staff member will be a registered therapist, with an assistant who may be a trained child development specialist or student.

Clothing – a full list of required clothing will be included in your welcome package.

Goals/Reports – email summaries will be provided after each program day. At the conclusion of the block of sessions, goals will be updated and a short summary of progress will be provided.