Waivers – waivers must be completed and returned before your child participates in our programs. A waiver will be emailed to you in your welcome package.

Payment – A initial deposit of 50% of the fees paid by E-transfer is required before starting our program. The remaining fees will be billed half way through the program. A receipt will be issued with the payment divided among the individual class dates for submission to private insurance. 

Missed classes – if a child misses a day for illness or other reason, refunds will not be provided. If a therapy session must be cancelled due to weather or staff illness/emergencies, refunds will be provided for the missed program time. 

Inclement weather – sessions will be cancelled if temperatures are below -15C (before windchill), if there are high winds, electrical storms, or extreme driving conditions. Parents will be notified of cancellations by 7:30am via email. We have a nearby residence as an emergency location in case we need to go indoors due to unexpected storms or hail. 

Bathrooms – a portable toilet and hand sanitizer will be available. Children should be relatively independent in the bathroom. We can assist where required with outerwear, but kids are responsible for wiping. 

Staffing – all staff have current police information check. The lead staff member will be a registered therapist, with an assistant who may be a trained child development specialist or student.

Clothing – a full list of required clothing will be included in your welcome package.

Goals/Reports – email summaries will be provided after each program day. At the conclusion of the block of sessions, goals will be updated and a short summary of progress will be provided.